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Tickets 6
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DR
Dan Reeve
Customer success
Customers / Priya Nair
PN

Priya Nair

✓ verified
p.nair@meridianpharma.com · Meridian Pharma (parent: Meridian Group) · last login today 09:14
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Workbooks PER-88412 ⧉ Auth0 auth0|64f2…c91 ⧉ BETI cus_20981 ⧉ Stripe cus_QxT48A ⧉
DRIFT DETECTED
Live Auth0 roles do not match what Workbooks says she paid for.
Resync now
Live Auth0 roles (actual)
UPM-Subscriber
Fallback role — grants basic access only
Expected from Workbooks
UF Premium
From contract CONTRACT-7741, active to 31 May 2027
Why: pricing scheme "UF Premium (Corporate) 2026" is an unrecognized spelling — no rule in the pricing-scheme matrix matched, so the sync degraded her to the fallback role. Fix it in the mapping registry →
Subscriptions
UltraFacility
UF Premium Drift
01 Jun 2026 → 31 May 2027 · Meridian Pharma account
Workbooks CONTRACT-7741 role degraded
GWI Platform
GWI — Trial Trial · 5 days left
Ends 27 Aug 2026 · trial signup 13 Aug 2026
Trial signup
Expired history · UF Starter (2024–2026) · WaterData dormant since 2022
Annotation. Same subscription card as the portal, at console density: provenance chip + drift indicator added. Trial badge is teal with days remaining.
Activity
All Sync Email Roles Tickets
⚠
Sync degraded role to UPM-Subscriber
Pricing scheme "UF Premium (Corporate) 2026" unrecognized · desired state written, ack OK
Today 06:00
✉
Ticket #4830 opened: "I paid but cannot access premium articles"
Reason: technical support · assigned to Dan Reeve
Today 08:47
£
Contract CONTRACT-7741 signed · UF Premium, 10 seats
Sales-led · recorded in Workbooks
01 Jun 2026
✉
Set-password invite sent (UltraFacility branding)
Delivered · opened 2 Jun 2026 · resend
01 Jun 2026
↻
Role granted: UF Starter → expired
Previous subscription lapsed at period end
31 May 2026
Annotation. Scenario 6 staged: the timeline shows the degradation, the drift panel explains the cause and links to the registry fix (A5). Guarded actions confirm blast radius and land in the audit log.